6.3 PERSONAL APPEARANCE & MANNER
Personal Appearance
Personal Manner
Essential Module Cross Reference
TOTAL CHECKS & TIPS: 17
REVEALED HERE: 6
A professional personal appearance and engaging manner are crucially important regarding both individual and Company image.
As first impressions are so important, anyone representing your Company who meets any level of Client representative or visits a Client site must be made aware of the requirements listed here, no matter how senior they may be. Just ask them to read this if you feel awkward about bringing something to their personal attention.
What follows may sound very prescriptive but is extremely important regarding Client impressions and their attitude towards you and your colleagues. However, some colleagues or third parties may find them tedious or irritating - no matter, that’s the way it’s got to be.
Remember, in the eyes of your Client, everyone who represents your Company IS your Company and everything it stands for including the quality of people & deliverables, openness & fairness and integrity & pride. The importance of how well your colleagues are regarded cannot be overstated.
Because certain other modules (particularly Client Contact Management [6.1], Relationship Management [6.2] and Personal Conduct & Practice [6.4]) are so closely related due to the very similar aspects of the 'Client interface', and inevitably overlap, various generic protocols have been brought together under Generic Client Interface [6.5] to avoid unnecessary duplication.
A sample of checks and tips is given below and a further 11 are provided when the module is purchased.
Essential cross references to other key-related modules are also given to ensure watertight coverage of the Client.
Personal Appearance
Always dress well and appropriately for the Client site - you must never look out of place, you have to fit in; after a while, many Client staff won’t think of you as a Supplier - that’s what you really want.
The Account Manager and all others who represent your Company need to be on a par with their Client counterparts. So, take note how they dress and conduct themselves, and ‘follow suit’. Even at meetings where others take off their jackets & ties and roll their sleeves up - you need to do the same. You and your colleagues must not stand out; you need to look the same as them!
don't forget to trim those nose & ear hairs.
7 more available
Personal Manner
Anyone representing your Company should always look agreeable and be cheerful no matter what the situation is at work or home - initially it’s a role play but eventually it will come naturally. Everyone must be seen to enjoy their work while on the Client site and working with Client staff.
If colleagues don't appear to be enjoying their work the Client will notice as well. So, find out what the problem is and sort it out as soon as possible (people need to be challenged no matter who they are - no-one is indispensable (project manager, technical wizard, PA, etc.). The longer you put off addressing the issue the greater the long-term damage will be - how many times have you said to yourself ‘If only I’d done that sooner’. You must nip things in the bud and ensure damage limitation (to minimise risk you must always strive for good working conditions for your colleagues and address any relationship issues without delay).
Account Managers and senior representatives of your Company should walk and talk with confidence and with an air of professional authority and responsibility but be very careful that this is never seen as arrogance.
4 more available
Essential Module Cross Reference - Inputs
Essential Module Cross Reference - Actions
“If YOU STAND OUT IN THE CLIENT ENVIRONMENT IT MUST BE FOR THE RIGHT REASONS”
ANOTHER 11 CHECKS & TIPS AVAILABLE
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‘ASPIRE’ (How To Manage Any Client) ™
Account Management & Development
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