11.1 THE 20 GOLDEN RULES
FREE OF CHARGE WITH ‘MASTER’ OR ‘STARTER’ PROCESS PACKAGES
Client
People
Practice
Sales
Management
TOTAL RULES: 20
REVEALED HERE: 5
A sample of the Golden Rules is given below and a further 15 are provided free of charge when either the ‘Master’ or ‘Starter’ Process Package is purchased.
Module references are given in brackets where appropriate.
Client
Everyone must understand, accept & adhere to the Client's culture (3.2)
1 more available
People
Account Managers must be fully empowered (2.1)
3 more available
Practice
Always give advance warnings/bad news as early as possible
7 more available
Sales
Relentlessly pursue new Client contacts at all levels in the drive for more business information, working relationships & opportunities for new sales orders (6.1)
1 more available
Management
Risk Management classifications must be submitted to the Account Manager for all Work, Service, People & Product contracts and all Sales & Marketing activities at the prescribed frequency
3 more available
“IF YOU COMMIT TO THE GOLDEN RULES YOU’LL GO FROM STRENGTH TO STRENGTH, AND SO WILL YOUR CLIENTS”
ANOTHER 15 RULES Available
FREE OF CHARGE WITH ‘MASTER’ OR ‘STARTER’ PROCESS PACKAGE
‘ASPIRE’ (How To Manage Any Client) ™
Account Management & Development
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